返信先: bet365に賭けたお金が返ってこない

この質問は解決済です

  • こんにちは中山と申します
    昨日bet365で以下の通りにbetしたのですが本来賭けたお金がリターンとして還ってくるはずなのに逆に没収された形となっていて原因は何か?全くわかりませんので困っています!またお金は正常通りに戻ってくるのでしょうか!お手数ですが教えて下さいよろしくお願いします
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    betした内容です

    Bet Details Date/Time Stake Return
    Under 7.5 games in set 1 @ 1.062
    11,151.00 JPY Single 29/06/2016 13:32:09 11,151.00 11,847.94
    Bet Confirmation – FX3963238810F – Flash Time of bet: 29/06/2016 13:32:09 Print

    Selections
    No. Selections Event Event Date E/W Terms Odds Result
    1 Under 7.5 games in set 1 Xi Qi v Christopher Rungkat
    (Games in Current Set) 29/06/2016 None 1.062 Won

     Betして勝ってお金が戻るはずなのに減っています!何かの間違いではないのでしょうか?

    Bet前の残金が19938Jpy  Bet後のお金が10135Jpy

    本来は19938+696(Return)で20634Jpyがあるはずのが10135Jpyと減っています!
    調べて正常通りにしてください

    キャッシュアウトしたときにbet365からのメールが以下です
                   ↓

    Dear bet365 customer,

    We are contacting you regarding your bet on the Yu Hsiang Chiu v Rigele Te game which you cashed out early.

    We have identified that the amount given was inaccurate due to an incorrect price being offered at the time your cashed out value was calculated.

    In accordance with our rules, the bet has been resettled on the result of the market and amended on your account.

    Please accept our apologies for any inconvenience caused.

    Our team are available 24 hours a day by Live Chat, via email support-eng@customerservices365.com , alternatively call +441782 684757 and we will be pleased to assist you.

                
    bet365が帰ってきたメールですがイマイチ意味がわからないので大変お手数ですがよろしくお願いします。
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    Thank you for your email confirming your security details.

    The four-digit security number is a number that you selected when you opened your bet365 account. We ask you to provide this before any action is taken on your account to ensure it is the account holder that we are corresponding with.

    I can confirm that your four-digit security number was already XXXX. You may be asked for this number when contacting customer services in future.

    I have looked into your bet reference FX3963238810F and can also confirm that your bet was Cashed Out by yourself for a return of 11,847.94 JPY which was credited to your account.

    From reviewing your account I can see that we did originally settled bet reference AX8811174310F as a winning selection and credited 10,500 JPY to your account. Following a review, we found that we originally settled the bet in error and it was resettled correctly with the 10,500 JPY being deducted from your balance. I think this may be where the discrepancy in your balance may be.

    If you require any further information regarding these bets, or any other questions, please do not hesitate to contact us.

    コメント

  • この質問は解決済です

    これ、期間が6/22~6/28になってるからではないですかね、問題の試合があった日って6/29だと思うので!

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