【bet365】本人確認できない

このようなメールが来ましたが
どうすれば良いかわかりません。
誰か教えてください。お願いします。

I understand that you have had difficulties completing the KYC process.

It is important that we are able to positively identify our customers to comply with both regulatory requirements and to help ensure the security of accounts. We call this process Know Your Customer or KYC. Until your account is fully verified you will not be able to make a withdrawal.

We would require that you provide a copy of your passport in order for you details to be verified.

You can send us your documents by email. Take a photograph of the document using your smartphone or camera, or make a scanned copy, and send this to documents@bet365com. Please remember to include your username and four-digit security number.

Once received, we aim to review your documents within 48 hours. Once the review is complete we will notify you by email. If you haven’t heard anything from us after 72 hours please feel free to contact us for an update.