I understand you are querying how to verify your account.
I can see that you have submitted a Driving Licence and a proof of address document to us, however, the date of birth on your driving licence does not match the date of birth registered on your account. Also, the address on your utility bill does not match the address registered on your account.
Could you please confirm your date of birth and full residential address and a reason as to why the incorrect information was provided to us.
For us to update the information on your account, could you please confirm the 4 digit security number on your account?
Once this has been received, we can proceed with the verification of your account.
Thank you for you continued patience and understanding.
In order to proceed please confirm your username and four-digit security number.
This is a four-digit number you were asked to create when registering with us, it may be something which is personal or memorable to you.
If you are unable to remember this number, please confirm the following:
– Your username
– Your full name
– Your date of birth
– The first line of your address and your postcode
– Your email address registered to your account
– The date and amount of your most recent deposit or withdrawal into your account or the last four digits of the payment type you have registered on your account (e.g. credit/debit card, etc.)
– A four digit security number that you would like to register to your account. This should be easy to remember but not contain common sequences e.g. 1234 or 0000.
Unfortunately, you have not qualified for loyalty on this occasion.
I have reviewed your account and unfortunately there are no additional sports offers available for you to claim at this time.
The time it takes to review accounts and apply any Bet Credits can differ from week to week. You may still receive a loyalty Bet Credit this week. We ask that you wait and check again at a later date. If you have not received any Bet Credits by Saturday, then unfortunately you have not qualified to receive loyalty this week.
Please be advised accounts are continually reviewed and bonuses are awarded based on various factors, the main consideration being recent activity. Other factors include, but are not limited to bets struck, stakes and bonuses received. If a Bonus was to become available to you, we would always notify you directly.
In case you were unaware, bet365 offers a wide range of promotions to customers, which can be found by scrolling to the bottom of the site and selecting Current Offers. In case you were unaware, bet365 offers a wide range of promotions to customers, which can be found by scrolling to the bottom of the site and selecting Current Offers.
Should you have any further queries, please do not hesitate to contact us back.