どのような状況かわかりません。 → 本人確認が終わっていません

パスワードエラーが出て設定し直しをし、要求成功しました。
⬇️
本人確認後これはパスワード変更前に来たその前に来たメールです。

これからどのようにしたら良いかわかりません。

Thank you for providing a copy of your passport which has been successfully verified.

In order to complete the verification of your account we require some further details from you. If you have already sent another document to us, there is no need to contact us as our team will notify you upon completion of the document review.

Alternatively, there are a number of quick and easy options available to you to complete our Know Your Customer (KYC) process. You can view these options by logging into your account, going to the Services menu in the top right corner, clicking on Members, choosing My Account and selecting Know Your Customer.

Please note that certain restrictions may apply until we have successfully verified your account in accordance with our licence conditions.

If you require any further assistance in regard to this or any other matter, please do not hesitate to contact us. Our team are available 24 hours a day by Live Chat, via email, freephone +800 12 365 365 or alternatively call +44 1782 684757 and we will be pleased to assist you.

Please include your four-digit security number when responding to any emails.

Kind regards,
The bet365 Team