bet365本人確認について質問
教えて！
・ Posted By 読者様より 2016-02-23 21:35:52 ・ 訪問者数 625ご担当者様
お世話になります。
質問させて頂きます、宜しくお願い致します。
KYCで3週間前に
STEP1は免許証をアップロード、STEP2をパスポートをアップロード致しました、
STEP1はComplete になったのですが、
STEP2が
Your document is currently being reviewed by one of our advisors. We will contact you shortly if we need any further information と表示されます。
またログインをするとIn accordance with licensing conditions we are required to verify your age and identity. Certain restrictions may be applied to your account until we are able to verify your details. Please go to the Know Your Customer page in Members and provide the requested information.
と表示されます。
３週間も経過したので何かアドバイスを頂けますと幸いです。
宜しくお願い致します。
お世話になります。
質問させて頂きます、宜しくお願い致します。
KYCで3週間前に
STEP1は免許証をアップロード、STEP2をパスポートをアップロード致しました、
STEP1はComplete になったのですが、
STEP2が
Your document is currently being reviewed by one of our advisors. We will contact you shortly if we need any further information と表示されます。
またログインをするとIn accordance with licensing conditions we are required to verify your age and identity. Certain restrictions may be applied to your account until we are able to verify your details. Please go to the Know Your Customer page in Members and provide the requested information.
と表示されます。
３週間も経過したので何かアドバイスを頂けますと幸いです。
宜しくお願い致します。
コメントを書く
コメント（3）
コメント失礼します。
3ヶ月ほど前に運転免許証とパスポートで本人確認を行ったのですがstep1はコンプリートできたのですがstep2ができなかったのでこちらにあったご質問を見てメールを送ったのですがその返信がよくわかりません‼︎
お金がおろせずとても困っています。
よろしくお願いします。
Your email to us has been assigned tracking number: 17526045 - Please do not remove.
Dear Sir/Madam,
Thank you for your email regarding the verification of your account.
I fully understand that this might be a frustrating process for you, however, the verification is done to keep your account\'s details secure.
It is important that we are able to positively identify our customers to comply with both regulatory requirements and to help ensure the security of accounts. We call this process Know Your Customer or KYC. Until your account is fully verified you will not be able to make a withdrawal.
KYC is a two-step process and there are a number of quick and easy options available to you to complete this. You can view these options by logging in to your account, going to Services in the top right corner of our website, clicking on Members, choosing My Account and selecting Know Your Customer.
You can also verify your account by uploading a copy of your passport, ID card or driving licence online via Members.
Alternatively, you can take a photograph of your ID document using your phone or camera or make a scanned copy and email this to us at documents@bet365.com. Please remember to include your username and four-digit security number.
In order for us to look into your account and advise you about the specific documents we need for your account, please confirm your correct four-digit security number. I am afraid that the one you provided us with is not the correct one.
The four-digit security number is a number that you selected when you opened your bet 365 account. We ask you to provide this before any action is taken on your account to ensure it is the account holder that we are corresponding with.
If you are unable to remember this number, please confirm the following:
- Your username
- Your full name
- Your date of birth
- The first line of your address and your postcode
- Your email address registered to your account
- The date and amount of your most recent deposit or withdrawal into your account or the last four digits of the payment type you have registered on your account (e.g. Credit Card, Neteller account number etc
- A four-digit security number that you would like registering to your account.
Once we have this information, we will be able to resolve the matter as quickly as possible.
Please let us know if we can assist you with anything else.
Our team are available 24 hours a day by Live Chat, via email support-eng@customerservices365.com freephone 08000 288 365 or alternatively call 01782 684757 and we will be pleased to assist you.
Kind regards,
Olimpiya P
The bet365 Team
--- Original Message ---
From: \"久保勝太郎\" <redspider123junior@icloud.com>
Received: 03/09/2016 00:20:42 UTC
To: support-eng@customerservices365.com
Subject: Following Up KYC Process
I have updated KYC documents (Drivers License and Passport) Nearly 3 months ago.
However, states is still not be updated and restriction has been applied.
Could please check my account and let me know if I need something more to do?
My personal detail below.
Username:syoutyan
4digit Number: ◯◯◯◯
Thanks,
Username = shoutyan (Please do not remove this text from email)
[Insert your four-digit security number if known]
Username = shoutyan (Please do not remove this text from email)
[Insert your four-digit security number if known]
3ヶ月ほど前に運転免許証とパスポートで本人確認を行ったのですがstep1はコンプリートできたのですがstep2ができなかったのでこちらにあったご質問を見てメールを送ったのですがその返信がよくわかりません‼︎
お金がおろせずとても困っています。
よろしくお願いします。
Your email to us has been assigned tracking number: 17526045 - Please do not remove.
Dear Sir/Madam,
Thank you for your email regarding the verification of your account.
I fully understand that this might be a frustrating process for you, however, the verification is done to keep your account\'s details secure.
It is important that we are able to positively identify our customers to comply with both regulatory requirements and to help ensure the security of accounts. We call this process Know Your Customer or KYC. Until your account is fully verified you will not be able to make a withdrawal.
KYC is a two-step process and there are a number of quick and easy options available to you to complete this. You can view these options by logging in to your account, going to Services in the top right corner of our website, clicking on Members, choosing My Account and selecting Know Your Customer.
You can also verify your account by uploading a copy of your passport, ID card or driving licence online via Members.
Alternatively, you can take a photograph of your ID document using your phone or camera or make a scanned copy and email this to us at documents@bet365.com. Please remember to include your username and four-digit security number.
In order for us to look into your account and advise you about the specific documents we need for your account, please confirm your correct four-digit security number. I am afraid that the one you provided us with is not the correct one.
The four-digit security number is a number that you selected when you opened your bet 365 account. We ask you to provide this before any action is taken on your account to ensure it is the account holder that we are corresponding with.
If you are unable to remember this number, please confirm the following:
- Your username
- Your full name
- Your date of birth
- The first line of your address and your postcode
- Your email address registered to your account
- The date and amount of your most recent deposit or withdrawal into your account or the last four digits of the payment type you have registered on your account (e.g. Credit Card, Neteller account number etc
- A four-digit security number that you would like registering to your account.
Once we have this information, we will be able to resolve the matter as quickly as possible.
Please let us know if we can assist you with anything else.
Our team are available 24 hours a day by Live Chat, via email support-eng@customerservices365.com freephone 08000 288 365 or alternatively call 01782 684757 and we will be pleased to assist you.
Kind regards,
Olimpiya P
The bet365 Team
--- Original Message ---
From: \"久保勝太郎\" <redspider123junior@icloud.com>
Received: 03/09/2016 00:20:42 UTC
To: support-eng@customerservices365.com
Subject: Following Up KYC Process
I have updated KYC documents (Drivers License and Passport) Nearly 3 months ago.
However, states is still not be updated and restriction has been applied.
Could please check my account and let me know if I need something more to do?
My personal detail below.
Username:syoutyan
4digit Number: ◯◯◯◯
Thanks,
Username = shoutyan (Please do not remove this text from email)
[Insert your four-digit security number if known]
Username = shoutyan (Please do not remove this text from email)
[Insert your four-digit security number if known]
by syoutyan
2日前
ご相談いただき有難うございます。
それは心配ですね！
この場合、BET365のスタッフが読者様のリクエストを見逃してしまっている可能性もありますので、
サポートに連絡してしまうのが一番早いと思いますよ。
こちらで英文を作成してみましたので、
宜しければそれを使って、下記のメールをサポートへ送ってみて下さい！！
＝＝＝送付先&メール文章＝＝＝
送付先: support-eng@customerservices365.com
件名: Following Up KYC Process
本文:
Hi, I have uploaded KYC documents (Drivers License and Passport) Nearly 3 weeks ago.
However, states is still not be updated and restriction has been applied.
Could please check my account and let me know if I need something more to do?
My personal detail below.
Username(ユーザーネーム): XXXX
4digit Number(4桁の暗証番号): XXXX
Thanks,
＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝
こちらを翻訳いたしますと、
３週間ほど前に運転免許証とパスポートをアップロードしたのにもかかわらず、
認証がされず、制限がかかったままです。
お手数ですが私の口座を確認し、もしほかにやるべきことがあればお教え下さい。
下記が私の口座情報です。
ユーザーネーム：XXXX
4桁の暗証番号：XXXX
宜しくお願い致します。
と書いておきました！
BET365側より回答が来ましたらまたご連絡下さい、
宜しければ翻訳や返信用英文作成のお手伝いをさせて頂きます＾＾
無事解決なされますように！！ヽ(´ー｀)ノ
それは心配ですね！
この場合、BET365のスタッフが読者様のリクエストを見逃してしまっている可能性もありますので、
サポートに連絡してしまうのが一番早いと思いますよ。
こちらで英文を作成してみましたので、
宜しければそれを使って、下記のメールをサポートへ送ってみて下さい！！
＝＝＝送付先&メール文章＝＝＝
送付先: support-eng@customerservices365.com
件名: Following Up KYC Process
本文:
Hi, I have uploaded KYC documents (Drivers License and Passport) Nearly 3 weeks ago.
However, states is still not be updated and restriction has been applied.
Could please check my account and let me know if I need something more to do?
My personal detail below.
Username(ユーザーネーム): XXXX
4digit Number(4桁の暗証番号): XXXX
Thanks,
＝＝＝＝＝＝＝＝＝＝＝＝＝＝＝
こちらを翻訳いたしますと、
３週間ほど前に運転免許証とパスポートをアップロードしたのにもかかわらず、
認証がされず、制限がかかったままです。
お手数ですが私の口座を確認し、もしほかにやるべきことがあればお教え下さい。
下記が私の口座情報です。
ユーザーネーム：XXXX
4桁の暗証番号：XXXX
宜しくお願い致します。
と書いておきました！
BET365側より回答が来ましたらまたご連絡下さい、
宜しければ翻訳や返信用英文作成のお手伝いをさせて頂きます＾＾
無事解決なされますように！！ヽ(´ー｀)ノ
by 管理人
2016-02-23 22:13:35
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4DigitNumberが正しくないために詳細な情報を提供できないといっています。
まずは下記ページを参考に正しい4DigitNumberを再取得し、再度同じ質問をしてみてください。
▶▶ BET365の4Digit Numberを忘れてしまったら？