出金したけど入って来なかった為確認メールをした返信の翻訳お願いします。

出金手続をしたにも関わらず３週間ほど待っても入金されなかったため確認のメールをしたところこのような返事が返ってきました。
翻訳をお願いしたいです。

Thank you for your E-mail in regard to a recent Bank Wire withdrawal you have made.

I do appreciate it can be frustrating waiting for your funds to be credited, I’d be more than happy to look into your account for you and advise accordingly.

In order look investigate for you please confirm your username and four-digit security number.

This is a four-digit number you were asked to create when registering with us, it may be something which is personal or memorable to you.

If you are unable to remember this number, please confirm the following:

– Your username
– Your full name
– Your date of birth
– The first line of your address and your postcode
– ​​​​​​Your email address​​​​​​ registered to your account
– The date and amount of your most recent deposit or withdrawal into your account or the last four digits of the payment type you have registered on your account (e.g. credit/debit card, etc.)

– A four digit security number that you would like to register to your account. This should be easy to remember but not contain common sequences e.g. 1234 or 0000.

In case you are unaware, a full list of all our payment methods can be found by scrolling to the bottom of the site and selecting Banking. If you have any further questions following this, please contact us and we will be happy to assist you.

I do apologise for any difficulty caused and I look forward to assisting your further.

Kind regards,

Dan Hu
The bet365 Team

Our team are available 24 hours a day, visit Contact Us for more information.

bet365 is committed to Responsible Gambling. To assist you we offer a range of advice and account options to help you manage your gambling. For more information, visit the Responsible Gambling section of our website.