Thank you for providing a copy of your documentation. Unfortunately, we are unable to accept your passport as the date of birth displayed on the document differs from that registered on your bet365 account. Please provide an explanation for the mismatch and confirmation of your correct date of birth.
Alternatively, there are a number of quick and easy options available to you to complete our Know Your Customer (KYC) process. You can view these options by logging into your account, going to the Services menu in the top right corner, clicking on Members, choosing My Account and selecting Know Your Customer.
If you have already submitted a document to us, please do not resend it as this will delay the verification of your account. Our team will notify you of the result when the document review is complete.
Please note that certain restrictions may apply until we have successfully verified your account in accordance with our licence conditions.
If you require any further assistance in regard to this or any other matter, please do not hesitate to contact us. Our team are available 24 hours a day by Live Chat, via email, freephone +800 12 365 365 or alternatively call +44 1782 684757 and we will be pleased to assist you.
Please include your four-digit security number when responding to any emails.
To assist you we offer a range of advice and account options to help you manage your gambling. For more information, visit the Responsible Gambling section of our website.
Gambling can be addictive, please play responsibly. For information on support measures, please visit our Responsible Gambling Help page.
To ensure that we are able to contact you regarding important notifications or account information, please add bet365 to your Safe Sender list or Contacts. If you require any assistance please Contact Us or read our Safe Sender FAQ which can be found in the Technical Support FAQ section of Help, under the Services menu when logged in.