bed365本人確認

bed365にて下記のような通知がきて２ヶ月以上アカウントが停止している状況です。催促の連絡をしたいのですがどのような文章をうてば宜しいでしょうか？
ご教示お願い致します。

Verification of Your Account
It is important that we are able to positively identify our customers to comply with both regulatory requirements and to help ensure the security of accounts. We call this process KYC or Know Your Customer.

Restrictions have been applied to your account due to KYC not being complete.

KYC is a two-step process. You will need to complete one check from Step 1 and one check from Step 2.

Step 1 – Your document is currently being reviewed by one of our advisors. We will contact you shortly if we need any further information
Step 2 – Your document is currently being reviewed by one of our advisors. We will contact you shortly if we need any further information