bed365本人確認

本人確認が止まっており連絡したところ下記のメールが届きました。どのような対応すれば宜しいでしょうか？

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Dear Mr Suzuki,

Thank you for your email regarding your bet365 account Verification.

I will be more than happy to take a look into this for you.

It is important that we are able to positively identify our customers to comply with both regulatory requirements and to help ensure the security of accounts. We call this process Know Your Customer or KYC. Until your account is fully verified you will not be able to make a withdrawal.

KYC is a two-step process and there are a number of quick and easy options available to you to complete this. You can view these options by logging in to your account, going to the Services menu, clicking on Members, choosing My Account and selecting Know Your Customer.
From looking into your account I can see that we have been unable to accept the Passport that you have sent to us unfortunately, could you please confirm your Date Of Birth for me and we will be able to update this on your account for you.

In order to complete this Verification process we would also need you to provide us with a proof of address document which is dated within the last 3 months; Acceptable correspondence includes:

– Utility bill
– Bank statement
– Credit Card statement
– Debit Card Statement
– Council Tax bill
– Mobile or Landline telephone bill

You can send us your documents by email. Take a photograph of the document using your smartphone or camera, or make a scanned copy, and send this to documents@bet365.com. Please remember to include your username and four-digit security number.

Once received, we aim to review your documents within 48 hours. Once the review is complete we will notify you by email. If you haven’t heard anything from us after 72 hours please feel free to contact us for an update.

I hope that this has been of some assistance for you, if you do require any further information please do not hesitate in contacting us once again.

Our team are available 24 hours a day by Live Chat, via email support-eng@customerservices365.com or call +44 1782 684757 and we will be pleased to assist you.

Kind regards,

Denim D
The bet365 Team

bet365 is committed to Responsible Gambling. To assist you we offer a range of advice and account options to help you manage your gambling. For more information, visit the Responsible Gambling section of our website.