訳お願いします。

昨日からBETできました。ただ、朝にこのようなメールが来ましたが、本人認証のStep1は完了してます。
運転免許の問題でしょうか❓
英語がわかりません、よろしくお願いします。

Hi Nozomi,

Thank you for providing a copy of your documentation. Unfortunately, we are unable to accept your driving licence as your name is displayed differently on your document to how it appears on your bet365 account. Please confirm your full name.

Alternatively, there are a number of quick and easy options available to you to complete our Know Your Customer (KYC) process. You can view these options by logging into your account, going to Services in the top right corner of our website, clicking on Members, choosing My Account and selecting Know Your Customer.

If you have already submitted a document to us, please do not resend it as this will delay the verification of your account. Our team will notify you of the result when the document review is complete.

Please note that certain restrictions may apply until we have successfully verified your account in accordance with our licence conditions.

If you require any further assistance in regard to this or any other matter, please do not hesitate to contact us. Our team are available 24 hours a day by Live Chat, via email, freephone +800 12 365 365 or alternatively call +44 1782 684757 and we will be pleased to assist you.

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Kind regards,
The bet365 Team

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