bet365にて制限がかかっていますと出ます → まずはユーザーネームと暗証番号をサポートに伝えてください

以前よりbet365のアカウントは持っていました。
今回数回betしてみたことがいけなかったのかアカウントに制限がかかっていますと出てきます。
問い合わせをしたところ返答が来ました。
直前まで文書をコピペすると翻訳の項目が出てきたのですがコピペすらできなくなり内容が分からず困っています。

Hi XXX,
I would be more than happy to review your query for you. In order to proceed please confirm your username and four-digit security number.
This is a four-digit number you were asked to create when registering with us, it may be something which is personal or memorable to you.
If you are unable to remember this number, please confirm the following:
– Your username
– Your full name
– Your date of birth
– The first line of your address and your postcode
– Your email address registered to your account
– The date and amount of your most recent deposit or withdrawal into your account or the last four digits of the payment type you have registered on your account (e.g. credit/debit card, etc.)
– A four digit security number that you would like to register to your account. This should be easy to remember but not contain common sequences e.g. 1234 or 0000.

Thank you.
Kind regards,
Becky P The bet365 Team